Last updated: September 2, 2026
Payments, taxes, and fees
Customers agree to pay for products purchased from EZDIYWORLD LLC, together with applicable shipping, handling, taxes, and other charges shown at checkout or on the invoice. Payments are made in U.S. dollars and are due according to the terms shown with the order or invoice.
A returned check or rejected bank payment may be subject to a $25 processing fee. Overdue invoiced balances may be subject to a $50 late fee and interest of 1.5% per month where permitted by law. Product prices may change without notice. Price protection and refunds for later price reductions or promotional offers are not provided unless expressly stated.
Returns and refunds
Eligible products may be returned within 30 days of purchase. A Return Merchandise Authorization (RMA) is required before a product is returned. Please contact EZDIYWORLD before shipping any return.
A non-defective return must be complete, in good and resalable condition, and include the original packaging, accessories, product literature, and other supplied materials. A 20% restocking fee may apply when parts are missing or the product shows wear, use, or cosmetic damage. EZDIYWORLD may refuse incomplete or damaged returns. Original shipping and handling charges are non-refundable. Refunds may be issued to the original payment method or as store credit, as applicable. Sales are final after 30 days.
Limited warranty
EZDIYWORLD LLC warrants eligible products against defects in materials and workmanship for the applicable warranty period. If a covered defect exists, EZDIYWORLD may, at its discretion:
- repair the product using new or refurbished replacement parts;
- replace the product with a new or serviceable product that is functionally equivalent; or
- issue store credit based on the lower of the original purchase price or current market value when a suitable replacement is unavailable.
A replacement product or part assumes the remaining warranty period of the original product. Replaced products and parts become the property of EZDIYWORLD.
Warranty periods
- UNIVIEW NVRs and DVRs: three years from the original purchase date, including hard drives installed by EZDIYWORLD during system configuration.
- IP cameras: three years from the original purchase date.
- Accessories: one year from the original purchase date.
- Power supplies: two years from the original purchase date.
RMA procedure
Before returning a product for warranty service, contact EZDIYWORLD to obtain an RMA number. Be prepared to provide your name, company name, address, telephone number, invoice or proof of purchase, product model, serial number, and a detailed description of the problem.
Unless EZDIYWORLD confirms that a product qualifies for prepaid DOA shipping, the purchaser is responsible for delivering the product to the EZDIYWORLD sales office from which it was purchased.
Dead-on-arrival products
When EZDIYWORLD Technical Support confirms that a product is dead on arrival within 10 business days after delivery, EZDIYWORLD will arrange ground return shipping. The return label covers only the approved DOA item. Unauthorized items or excess shipping charges may result in a $25 handling fee.
Products reported more than 10 business days after delivery, or products that are tested and found not to be DOA, are handled under the standard warranty. EZDIYWORLD may test all returned products. A materially misrepresented product condition may result in a $50 handling fee.
Replacement shipping
Repaired or replacement products are returned by ground service. The customer is responsible for requested expedited shipping. An advance replacement requires a replacement order at the original sale price. The applicable refund is issued after the authorized defective product is received within 15 calendar days after the RMA is issued. If the product is not returned on time, the replacement order becomes a regular purchase.
Data responsibility
Before delivering a product for service, customers are responsible for maintaining a separate backup of system software, application software, configurations, recordings, and other data. Data recovery and reinstallation of software outside the original system configuration are not included in warranty service. EZDIYWORLD is not responsible for data lost or damaged during transit, repair, or replacement.
Exclusions and limitations
This limited warranty does not cover damage or failure caused by accident, negligence, mishandling, misuse, abuse, improper installation, misconfiguration, misapplication, unauthorized modification or service, power surge, improper voltage, lightning, flood, earthquake, natural disaster, removed or defaced serial numbers, incompatible third-party products, or products not supplied by EZDIYWORLD.
To the extent permitted by law, EZDIYWORLD and its directors, officers, employees, and affiliates are not liable for indirect, incidental, punitive, special, or consequential damages, including lost profits, lost contracts, downtime, loss of goodwill, replacement equipment, or costs to recover or reproduce programs or data.
EZDIYWORLD does not guarantee that a product or service will operate without interruption, error, data loss, corruption, attack, viruses, interference, hacking, or other security intrusion.
To the extent permitted by law, implied warranties, including merchantability and fitness for a particular purpose, are disclaimed. Where a limitation or disclaimer is not permitted, applicable warranties and liability are limited to the maximum extent allowed by law.
No reseller, agent, or employee may modify or extend this warranty unless the change is provided in writing by EZDIYWORLD LLC.
Terms and conditions are subject to change without notice.